Privacy Policy

Last Updated: 5 July 2026

At Elnico, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Elnico is a UK-based business specialising in the design and manufacture of CNC-cut event décor, display products and accessories.

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details on our Contact page.

2. Information We Collect

When you use our website, we may collect the following information:

Information You Provide

• Name
• Billing address
• Delivery address
• Email address
• Telephone number
• Order information
• Messages you send to us
• Product reviews you choose to submit

Payment Information

Payments are securely processed by our payment providers.

We do not store your full debit or credit card details.

Information Collected Automatically

When visiting our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on our website
• Referral source
• Cookies and similar technologies

3. How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Provide customer support
• Contact you regarding your order
• Prevent fraud
• Improve our website and services
• Comply with legal obligations
• Respond to enquiries
• Send marketing communications where you have given consent

4. Marketing

If you choose to subscribe to our newsletter or marketing emails, we may send you information about:

• New products
• Offers and promotions
• Product launches
• Business updates

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or contacting us directly.

5. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Keep your shopping basket active
• Remember your preferences
• Analyse website traffic
• Improve website performance
• Measure advertising effectiveness

You can disable cookies through your browser settings, although this may affect website functionality.

6. Sharing Your Information

We only share your information where necessary.

This may include:

• Delivery companies
• Payment providers
• Website hosting providers
• IT service providers
• Professional advisers
• Government authorities where legally required

We never sell your personal information to third parties.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

Although we work hard to protect your information, no internet transmission is completely secure.

8. Data Retention

We only keep your personal information for as long as necessary to:

• Complete your order
• Meet legal and accounting requirements
• Resolve disputes
• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where applicable
• Restrict how we process your information
• Object to certain processing
• Withdraw consent for marketing at any time
• Request transfer of your personal information where applicable

To exercise any of these rights, please contact us.

10. Third-Party Services

Our website may use trusted third-party services, including:

• Shopify
• Payment providers
• Courier companies
• Google Analytics
• Meta (Facebook and Instagram)
• Google Ads

These providers have their own privacy policies governing how they process your information.

11. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

12. International Data Transfers

Some of our trusted service providers may process information outside the United Kingdom.

Where this happens, appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details on our Contact page.

If you believe your personal information has not been handled correctly, you also have the right to make a complaint to the UK's Information Commissioner's Office (ICO).